Privacy Policy

1. Introduction

DCI Innovation (“DCI Innovation”, “we”, “us” or “our”) is committed to protecting personal data and respecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, contact us, enquire about our products or solutions, engage our services, work with us as a customer, supplier or business partner, or otherwise interact with DCI Innovation.

We handle personal data in accordance with applicable data protection and privacy laws.

2. Who We Are

DCI Innovation provides technology products, solutions and services to help businesses improve their operations and digital capabilities.

For more information about DCI Innovation, our solutions and our services, please visit:

Website: https://dci-innovation.com/

3. Who This Privacy Policy Applies To

This Privacy Policy may apply to:

Visitors to our website
Prospective and existing customers
Customer representatives and contacts
Suppliers and business partners
Job applicants and candidates
Contractors and service providers
Individuals who submit enquiries or contact DCI Innovation
Other individuals who interact with our business

Where DCI Innovation processes personal data on behalf of a customer as part of a contracted service, the customer may be responsible for determining how that personal data is used. In such cases, the customer’s own privacy policy or applicable agreement may also apply.

4. Personal Data We Collect

Depending on how you interact with DCI Innovation, we may collect and process different types of personal data, including:

Identity and Contact Information

Name
Job title
Company or organisation name
Email address
Telephone number
Business or mailing address

Business and Professional Information

Company information
Job position
Business requirements
Product or service enquiries
Project-related information
Information provided during business communications

Technical Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website usage information
Access dates and times
Referring pages or websites

Communication Information

We may retain information you provide when communicating with us, including:

Emails
Contact form submissions
Enquiries
Feedback
Meeting or project communications
Customer support communications

Recruitment Information

If you apply for a position with DCI Innovation, we may collect information such as:

CV or résumé
Employment history
Education and qualifications
Contact details
Interview information
References
Other information provided during the recruitment process

5. How We Collect Personal Data

We may collect personal data in several ways.

Directly From You

We may collect information when you:

Submit an enquiry through our website
Contact us by email, telephone or other communication channels
Request information about our products, solutions or services
Engage DCI Innovation for business purposes
Apply for a job
Attend a meeting, event or business discussion with us

Automatically

Certain technical information may be collected automatically when you use our website through technologies such as cookies, analytics tools, server logs and similar technologies.

From Third Parties

Where appropriate and permitted by law, we may receive information from third parties such as:

Business partners
Customers
Suppliers
Recruitment agencies
Professional networking platforms
Technology and service providers
Publicly available sources

6. How We Use Personal Data

We may use personal data for purposes including:

Responding to enquiries and requests
Providing our products, solutions and services
Managing customer relationships
Communicating with customers and business partners
Processing orders, projects or service requests
Providing customer and technical support
Improving our website, products, solutions and services
Managing suppliers and business partners
Conducting recruitment activities
Managing business and administrative operations
Maintaining the security of our systems and website
Preventing fraud, misuse and security incidents
Sending business, service or marketing communications where permitted
Complying with legal, regulatory and contractual obligations

Where required by applicable law, we will obtain your consent before using your personal data for a particular purpose.

7. Sharing Personal Data

DCI Innovation does not sell personal data.

Where necessary and permitted by law, we may share personal data with:

Service Providers

Third-party companies that support our business, such as:

Website and hosting providers
Cloud and technology providers
IT service providers
Professional advisers
Marketing service providers
Recruitment service providers
Payment or financial service providers

Customers and Business Partners

Information may be shared where necessary to provide agreed products, solutions or services or to manage a business relationship.

Authorities and Legal Bodies

We may disclose personal data where required by law, regulation, court order or another lawful request from an authorised body.

Business Transactions

Personal data may also be disclosed where necessary in connection with a merger, acquisition, restructuring, investment, sale or other business transaction.

8. International Data Transfers

Some of our service providers or technology partners may process or store information in countries outside the country in which the information was originally collected.

Where personal data is transferred internationally, we will take reasonable steps and apply appropriate safeguards where required by applicable data protection laws.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

The nature of the information
Our relationship with you
Contractual requirements
Operational requirements
Legal and regulatory obligations
Accounting and reporting requirements
Security requirements
The need to establish, exercise or defend legal claims

When personal data is no longer required, we may securely delete or anonymise it in accordance with applicable requirements.

10. Data Security

DCI Innovation takes reasonable technical and organisational measures to protect personal data from:

Unauthorised access
Improper use
Unauthorised disclosure
Alteration
Accidental loss
Destruction

Security measures may include access controls, authentication, monitoring, secure systems, security procedures and restrictions on access to personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on the applicable data protection laws and your location, you may have certain rights regarding your personal data, including the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Request restriction of certain processing activities
Object to certain uses of your personal data
Withdraw consent where processing is based on consent
Object to direct marketing communications
Request information about how your personal data is being used

Certain rights may be subject to legal conditions, limitations or exemptions.

To make a privacy-related request, please contact DCI Innovation using the contact information provided below.

12. Cookies and Similar Technologies

The DCI Innovation website may use cookies and similar technologies to:

Enable website functionality
Improve website performance
Understand how visitors use our website
Analyse website traffic
Maintain website security
Improve the user experience

Some cookies may be necessary for the website to function properly, while others may be used for analytics or other purposes.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

DCI Innovation is not responsible for the privacy practices, security, availability or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

DCI Innovation may update this Privacy Policy from time to time to reflect changes in our:

Business operations
Products and services
Website
Technology
Data processing practices
Legal or regulatory requirements

The latest version of this Privacy Policy will be published on this page.

We encourage you to review this page periodically for updates.

15. Contact Us

If you have any questions about this Privacy Policy, how DCI Innovation handles personal data, or if you wish to make a privacy-related request, please contact us through the contact details provided on our website.

DCI Innovation

Attention to: Data Protection Officer (Pradeep)

Email: pradeep@dci-innovation.com